Privacy

Almasa Mobile is committed to the utmost degree to protect your personal data, and by accepting the privacy policy of Diamond Mobile customers, you allow us to collect, use and disclose your personal information only in accordance with the privacy policy and to a very limited extent. Please be aware that your personal data will never be sold, used, or offered to any party with or without charge
How Almasa Mobile obtains customers' personal information
When opening a new account on the Almasa Mobile website, we request a set of personal data for the customer, as these data must be completed in a correct manner to complete the registration process on the site and to ensure that there is no false or misleading information.
Personal information we collect
Your name, address, email, phone number, date of birth and other required information.
Financial information such as credit / debit card or bank account details in some transactions.
To ensure the customer's data is correct, we may have to ask for proof of your identity and place of residence, such as: a copy of the ID card, passport, driver's license or registration / guarantee certificate.
Note: Failure to provide such information and data may lead to restrictions on the use of all Almasa mobile services or the suspension of the customer's account. As for some high value transactions, we may be required to provide personal information to the relevant authorities.

Security measures
Upon completion of the registration process, you can start purchasing Almasa Mobile services that are strictly protected against fraud and abuse through the following procedures:
Record and store your IP address and the number of times you log on to the site.
Collect usage and access data that allow us to prevent multiple accounts from opening or fraudulent behaviors or to protect our systems against unlawful attacks.
We may share this data with professional and trustworthy fraud management services that help us analyze this data.
We use cookies; They are small text files which are stored on the customer's computer for record keeping purposes. The information collected and stored through cookies may be against the personal data that we hold on our systems.
When sending Al Masa Mobile vouchers to a customer who is not registered on Al Masa Mobile, we will store that customer's email. In the event that the customer does not register an account on Almasa Mobile, his e-mail will not be used by Almasa Mobile, but it will remain to be stored as part of your transaction history. You must ensure that you obtain the necessary permission to use the recipient's e-mail.
Depending on the information you provide to us (your current verification status and the operations you wish to perform), we may collect more information from banks, credit / debit card processing services, and identity verification services.
We obtain this personal and confidential information from the following sources:
Information that you provide to us online, through forms, written forms and other forms of data entry.
Information that is entered online through storing your personal information without completing or submitting a form.
Information from third parties that is entered indirectly to ensure the authenticity of the user and to prevent any fraud or fraud.
Information from third parties that you certify and agree to provide to us.
Information about buying and selling and account history.
Control of personal information
If there is a change in personal information (such as name, address, or phone number), you must update this information through the "Personal Profile" section in your Al Masa Mobile account or by contacting Al Masa Mobile customer service.
Almasa Mobile is not responsible for any losses arising from your failure to maintain the confidentiality of your private personal data.
If you wish to deactivate your account, you will need to contact customer service. We are committed to preserving some of your records for a period of at least 5 years after account closure.
Diamond Mobile Customer Service
If you would like to contact our customer service, please contact us through the following means:
Chat directly with one of our customer service representatives from 8:00 am to 2:00 am
Technical support tickets, as a customer service representative will reply to you within 24 hours
Call us on 16211 from 8:00 am to 2:00 am (for Egypt customers only)
How to contact Almasa Mobile with you

When you register for a new account on Al Masa Mobile, we will use your email to send you the following:
An activation e-mail message to verify the authenticity of your mail, through which you will be contacted in any future transactions (mail can be changed at any time).
Electronic messages that are automatically sent for transactions such as confirmation from add-ons, notification of the date of receipt of payments, notification of password change ... etc.
Monthly newsletter to inform you about new products and services and special offers.
Sometimes, advertisements are sent from special offers, discounts ... etc (ranging between once or twice a month).
To unsubscribe from the monthly newsletter for Al Masa Mobile:
To unsubscribe from Almasa's monthly newsletter, please click on the "Unsubscribe" link below the message
Please do not use "spam" to unsubscribe from Al Masa Mobile monthly newsletter, unless you are sure it is spam.
Third-party links on the Almasa Mobile site

The Diamond Mobile site contains many links to third-party websites. Please be aware that Diamond Mobile is not responsible for the privacy policies of these sites. We strongly recommend that customers read the privacy statements for each website they visit, as our privacy policy applies to the Almasa Mobile website and website services only
If there is a change in personal information (such as name, address, or phone number), you must update this information through the "Personal Profile" section in your Al Masa Mobile account or by contacting Al Masa Mobile customer service.
Almasa Mobile is not responsible for any losses arising from your failure to maintain the confidentiality of your private personal data.
When you register for a new account on Al Masa Mobile, we will use your email to send you the following:
The Diamond Mobile site contains many links to third-party websites. Please be aware that Diamond Mobile is not responsible for the privacy policies of these sites. We strongly recommend that customers read the privacy statements of each site they visit, as our privacy policy applies to Almasa Mobile website and website services only.
How to protect your personal data

Almasa Mobile is committed to dealing with your account information with a high level of security and protecting personal data against unauthorized access, use or disclosure. Only credit / debit card and bank account details are stored in encrypted form on computers that are not connected to the Internet. Once you log into your account and transfer your information over the Internet, all internet connections are secured using Secure Socket Layer (SSL) technology with 128BIT high-encryption protection to ensure that your private data does not reach anyone on the Internet.
However, this level of protection can only be 100% effective if you follow your own security policies. You must not share your account data with anyone. If you are concerned that any of your personal data has been disclosed, you must change it immediately after logging into your account. For more information on how to maintain your Al Masa Mobile account, please read the terms of use and the Safe Center account.
How to request a change of privacy policy

To request a change to our privacy policy, you can object to any new policies on your personal data by contacting our customer service. However, we will treat such objections as a notice to terminate your account on Almasa Mobile.
How to contact us

If you would like to contact us about this privacy policy, please write to us at the following email: privacy@almasa-mobile.net